FAQ
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How Often is the Fridge Restocked?
Watch the short video above for the answer — our team restocks each smart fridge on a regular schedule to keep it full of fresh options.
Have another question? Get in touch and we’ll answer it directly.
What kind of food is inside the frigo?
Fresh salads, protein bowls, wraps, healthy snacks, organic beverages, and yogurt — made with quality, locally sourced ingredients, including lettuce blends from Montreal hydroponic farms.
Vegetarian, vegan, lactose-free, nut-free, and gluten-free options are all available and clearly labeled, with full ingredient lists and allergen information shown on the touchscreen for every item.
How much does it cost my organization to get a Frigo?
Next to nothing. There’s no construction, no equipment purchase, and no staffing cost — the frigo arrives fully installed and stocked. Portions handles delivery, installation, initial stocking, and all ongoing service. A one-time delivery fee applies; we’ll confirm the exact amount for your location during the site survey. You provide the space and a power outlet — that’s the full extent of your ongoing commitment.
What are the physical requirements to install a Frigo?
Just 12 square feet of floor space — about the footprint of a standing desk — in a visible, high-traffic area with a flat surface and one backing wall. You’ll also need a standard 110V outlet with a 15-amp breaker, and either existing WiFi or a hard-wired connection.
How long does installation take?
Typically 2–4 weeks from sign-off to a fully stocked, working frigo on-site, after a short site survey to confirm the best spot and meal program for your space.
What payment methods are accepted?
Contactless only — credit card, Interac, Apple Pay, or Google Pay. No cash sales.
What's the price range for items?
Average item price is between $4.95 and $12.95, depending on the item.
Can we subsidize meals for our employees?
Yes. You can offer the frigo as a straight employee amenity with no subsidy, or subsidize meals at any percentage you choose through a promo code applied at checkout. It fits any budget model, including union or collective-agreement benefit structures.
What happens to food after its freshness date?
Most perishable items are dated for a 5-day cycle. Once that window passes, the system automatically blocks the item from sale — it’s marked out of stock and retrieved by our driver on the next visit, so nothing stale is ever available for purchase.
Who restocks and maintains the machine?
We do, entirely. Our drivers handle stocking, cleanliness, and recouping the recycling bin on a scheduled basis. Your facilities team never has to touch it.
Is the packaging eco-friendly?
Yes. Our vending machines are refurbished with new parts rather than built new, and each frigo has a built-in recycling door where jars are collected and reused as part of our packaging loop.
What kinds of locations does Portions work in?
Everywhere from corporate offices to university libraries, hospital emergency waiting rooms, and government buildings. Our food meets the standards required by McGill, Concordia, and five major Quebec hospital networks — so it works for most workplace environments.
Does Portions work well for healthcare facilities specifically?
Yes — Portions already operates in hospital emergency waiting rooms and staff areas across Quebec. Healthcare staff are among the most exposed to burnout, and having fresh, nutritious food available at any hour — through night shifts, weekends, and ER surges — isn’t a program or a committee. It’s a frigo, with real meals, every day.
How do I request a Frigo for my location?
Fill out the contact form and our team will follow up to schedule a no-obligation site survey — it only takes about five minutes. From there we’ll evaluate the best location and meal program for your space and coordinate delivery.
